Title: Solution Engineer
About Outsorcy
Outsorcy specializes in connecting top talent in Kosovo with innovative companies in the U.S. We partner with leading B2B SaaS and tech firms, offering tailored staffing solutions that help drive their growth while empowering our team members to build successful careers in a global environment. At Outsorcy, we’re passionate about bridging the gap between talent and opportunity, creating a collaborative ecosystem that benefits everyone involved.
About the Role
Our client offers a leading cloud-based EQMS platform used by major global brands to drive quality and operational excellence. With strong market presence and recent investment, they’re entering a high-growth phase and seek results-driven professionals to join their journey.
They are seeking a Solution Engineer to support customer success through expert technical guidance, onboarding, implementation, and ongoing platform configuration. This role combines elements of professional services and support, acting as a bridge between technology and customer needs. The ideal candidate is technically strong, proactive, and collaborative, ensuring a smooth customer journey from setup to long-term success.
RESPONSIBILITIES:
- Conduct gap analysis on customer’s business needs vs what our client’s products can support
- Understand and clearly communicate customer’s requirements
- Determine best solution and configure the products to fit customers’ needs
- Assist customers with Change Management
- Document requirements, solution configurations and any necessary support materials for each customer
- Strong understanding of SaaS platforms, APIs, and web-based technologies
- Proven experience with client-facing technical support and implementation projects
- Ability to translate complex technical concepts into simple, customer-friendly language
- Experience with troubleshooting, configuration, and post-launch support for B2B platforms
- Excellent problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
- Strong communication and interpersonal skills, with the ability to collaborate across departments
- Familiarity with tools such as Zendesk, Salesforce, JIRA, or other ticketing and CRM systems
- Demonstrated ability to drive customer success and adoption through technical best practices and proactive engagement
- Manage the Onboarding and Implementation process for their customers, managing multiple projects in various stages Partner with product development team to influence the product roadmap
- Manage tasks and timelines to ensure an on-time delivery and successful onboarding for their customers
QUALIFICATIONS:
- Minimum of 3 years’ experience in customer facing, technical role (SaaS preferred)
- Ability to manage competing priorities in a complex environment
- Ability to devise creative business solutions for complex problems and document them clearly
- Highly dynamic and multifaceted
- Bachelor’s degree in a relevant field such as Computer Information Systems, Business Information Systems, or related discipline
- 2+ years of experience in a technical account management, implementation, technical support, or professional services role
Bonus Points:
- Experience in a professional services environment or consulting capacity
- Excellent verbal and written communication skills
- Advanced Excel skills, including complex formulas and pivot tables
How to Apply
Submit your CV to [email protected] with the subject line:
Solution Engineer_Application_Name_Last Name
Deadline for applications: 1st of August 2025